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Customer Support Specialist HOSTiQ in ZONE3000
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ZONE3000
zone3000 is a large IT company that has existed on the market since 1998. One of the Zone3000 partners is HostiQ.
hostiq is a Ukrainian company that continues to work in the Ukrainian IT industry, supporting the economy of our country. We will volunteer and reference the needs of the army for our victory and terminated all business relations with Russian clients.
Our employees support and share this position of the company. This is very motivated and inspires to continue to work for the benefit of the country's economy and to provide jobs for our workplaces. And so we open a vacancy Customer Support Specialist in Customer Support Team.
The team helps customers solve any issues related to company services. The purpose of this position is to provide fast and quality support, to explain the nuances of services, to assist with the setting up and resolving basic general and technical requests of clients. We are looking for the one who will be interested in understanding what hosting, domains and SSL are, a modern and human approach to clients and to apply this knowledge in practice, helping clients. Style = "font-style: normal; font-weight: 400">
- will also be a plus technical education and customer work experience or in support. Specialist:
- Communicate with clients in chats, letters and calls;
- help clients choose the best service, understand it and set it up for successful use; customers or identify problems in services and interact with marketing, product or development for improvement;
- communicate with suppliers to solve specific requests;
- perform the operations required for PSupporting services and processes in current working order;
- monitor the speed and quality of answers in accordance with internal philosophy and support standards. Style = "Font-STYLE: Normal; Font-Weight: 400">
- A fixed level of income at the stage of study and supervision-$ 150 and $ 350 respectively. The training lasts 2-3 weeks, and supervision-1 month. With the onset of independent work, the income will be $ 400;
- we work on a shift schedule Given the wishes of employees (8-hour changes to choose Of Ukraine;
- We pay hospitals up to 5 working days a month without providing information;
- we grant a newborn care leave for parents;
- We compensate for the cost of self-study in courses, lectures, workshops in the direction of work;
- We conduct free English and Speaking Clubs; measures;
- we provide discounts on the services of partners of the company and from IT cluster to medical services, food delivery, entertainment, rest, shopping and other usefulness;
- We have the company's hubs in 15 cities of Ukraine; We support employees who have joined TRO, Armed Forces or Volunteer Movement. 400 ">
Instagram or Facebook and On the Company page , where we tell why it is cool to be in hostiq. And we still have A very funny YouTube and tiktok -Subscribe, Put the curses:)
Work in HostiQ - came, saw, stayed forever! Send CV and become part of the team!
