Customer Support Specialist (German) in GG.BET

GG.BET is a product IT company that creates one of the best services in the world at the intersection of technology, eSports and entertainment.

Today, GG.BET is one of the most recognizable brands in the esports industry. The company was created in 2016 by eSports fans. We play, enjoy tournaments, follow roster changes and new patches.

If you know what GG stands for, join us and let's grow the fast-growing industry together.

We are eSports!

Who we are looking for:

• Knowledge of the German language (from Upper intermediate and above).
• PC knowledge only at the level of a confident user.
• Ability to work with large amounts of information and willingness to learn;
• Communicability;
  
  
• Willingness to work in a shift format: 2 day shifts from7:00 a.m. to 7:00 p.m., 2 weekends, 2 night shifts 19:00 - 7:00, 2 weekends;

Duties:

Interaction with users:

• provision of qualified consulting assistance on the technical and financial part of products using communication channels: online chat, phone.

Interaction with other company departments:

• transmitting requests to solve technical and financial difficulties of users and receiving feedback for the purpose of further informing users;
• informing about detected problems or errors on supported resources.

We offer:

• A close-knit team and an interesting environment;
• Interesting tasks and a pleasant reward;
• Social. package: vacation, sick pay, FOP support, medical insurance, 12 sick days, birthday day off;
• Three work formats: full remote, hybrid or office in the center of Kyiv;
• Center with courses for employees;
• Rotation program;
• We fully provide the equipment necessary for work;
• We do not overtime;
• We do not micromanagement;
• We have no bureaucracy;
• We do not support toxic relationships.