Customer Support Specialist (English language) in InterTAD, LLC

 A full-cycle software development company specializing in custom software development. 

We are looking for a customer service specialist to make a followed up calls, help our customers to make themselves more comfortable in using application, solve technical problems when using our products and services. We are looking for full-time and part-time employees for remote work.

When selecting candidates for the position of   Customer Support Manager (English language) / QA, we pay attention to:

Hard skills:

• Writing  and speaking English up to the upper intermedia level
• The ability to quickly and carefully study the product;
• Experience working in online chats/tech. support (will be an advantage);
• Advanced PC user, preferably with administrative skills (Windows);
• Experience (possibly small) in testing.
• The summary should be written in Russian or English.

Soft skills:

• Multitasking, flexibility;
• Time management;
• Stress resistance and adaptability;
• Tolerance, respect, altruism;

Daily tasks include:

• Constant communication with users of our product;
• Identification of the motive of the client's appeal;
• Analysis of problems arising from the user and search for solutions to the problem;
• Communication with other divisions of the company and the formation of reports for the relevant departments;

We offer:

• Remote version of work;
• Flexible schedule 
• Official contract employment;
• English practice;
• Acquisition of new skills;

PS . Dear applicant, please note that this is a remote position