Customer Support Specialist (English, 2/2) in WhiteBIT

  WhiteBIT is a global fintech company with a team of over 1,100 professionals. As a cryptocurrency exchange serving more than 5 million users worldwide, we are committed to delivering top-tier services through an intuitive interface and a robust set of analytical tools. By partnering with cryptocurrency projects globally, our mission is to promote the widespread adoption of blockchain technology, guided by the principles of security, expertise, and innovation.

We are looking for a Customer Support Specialist.

Requirements:

• Confident use of Google tools
• Good communication skills
• Quick studying, to be ready to work with a big amount of data
• Client-based mentality
• Analytical and problem-solving skills
• Desire to grow in cryptocurrency knowledge
  
  

Responsibilities:

• Assisting clients with any product related questions
• Closing tickets in one touch
• Record-keeping
• Team interaction
  

Would be a plus: 

• Experience in client support
• Cryptocurrency area knowledge (even on the basic user level)

Work conditions:

• Our own product
• Paid training (3 months) with a mentor
• Real career growth
• Loyal and progressive management
• Legal and accounting support
• Paid vacation and sick days
  

Schedule:  1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri. 

Starting from the 2nd-3rd month:
07:00 - 15:00 - morning shift, 
15:00 - 23:00 - evening shift 
2 days / 2 days off. (time zone of Ukraine)

  We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.