Customer Support Specialist (English) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable dental and hearing professionals to provide first-class services to a wide range of patients.

The story of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years. 3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve clients in more than 100 countries around the world and unite more than 2,200 employees from more than 50 nationalities. In addition to European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our customers all over the world.

The office in Ukraine was opened in2006. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center is located among all the company's offices: specialists provide technical support services to customers in nine European languages.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

About the role

We are looking for a Customer Support Specialist with English skills to join our energetic and multicultural team, who will share our passion for solving problems and building strong relationships with our reseller partners and end users around the world.

Area of responsibility:

• Providing excellent and effectively support 3Shape hardware (3D scanners) and software through online sessions, telephone, email and periodic on-site events
• Manage support requests: collect all relevant information from customers according to company procedures and record it using company CRM
• Interact with other departments and disseminate customer feedback

Skills required:

• Customer-oriented approach
• Good communication skills, ability to askyou and listen
• Strong oral and written skillsEnglish language (Upper Intermediate)
• Ability to solve problems and think logically
• Orientation on results and stress resistance
• Aspiration for self-development and desire to learn
• Experience of working with clients is advantage
• Analytical skills, multitasking and empathic skills

Join our team if you want to:

• actively work for qualitative changes in the future of dentistry
• be a part friendly team of professionals
• constant professional growth and development
• maintain work-life balance
• corporate benefits: 24 working days of annual leave, health insurance, breakfast and lunch in the office, paid sick leave, incl. for childcare, childcare leave, etc.
• comfortable office in Unit City
• parking spaces for company employees
• periodic trips to European countries
• opportunity to be part of the success that 3Shape has been building for 22 years.