Customer Support Specialist (EdTech niche) in Everhelp

Hello! Everhelp is in touch!

Everhelp is a company of the Genesis business ecosystem. We are an outsourced support service that supports more than 25 products worldwide.

At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021. Over the past year, it has grown from 5 to 200+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team.

Our position:

-We are against war and unjustified aggression.

-We evacuated company employees and their relatives from war zones, helped them find housing and provided financial support.

-We provided the entire team with mobile stations and batteries.

-We continue to work stably for the future of Ukraine.

Now one of the companies contacted us of the Genesis ecosystem (niche-summer books), which we help to find a responsible Customer Support Specialist who will implement, develop and maintain high standards of service quality for our customers

Your tasks:

-Communication with users, work with reviews and complaints on the Zendesk platform (tickets);

-Providing empathic and responsive service to meet the needs of our users;

-Customer consulting company about products, their work and functionality through social networks.

About you:

-You speak English at the advanced/fluent level: competent written and spoken language;

-Experience in support from 6 months;

-You have excellent communication skills: you can make decisions politely, professionally and in a timely manner customer complaints;

-Able to work independently and as part of different teams;

You are attentive, persistent and focused on finding solutions;

-You have a strong work ethic, and also quickly adapt to changes in a dynamic business environment.

It will be cool if you have:

-Experience with basic CRM systems;

-Confidence, enthusiasm and ability to manage workload;

-Desire to develop your knowledge and skills.

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Schedule:

5 working shifts per week, Tuesday-Saturday from 14.00 to 23.00

Our recruiting process:
 

1. Intro call with a recruiter (no more than 30 minutes)

2. Test task
3. Interview with hiring manager (1 hour)

A job at Everhelp is:

- A great opportunity to start your career in IT from scratch and grow to C level positions;

-Opportunity to join the Ukrainian product and help the economy of our country;

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-Free running, football, basketball, volleyball and yoga training, corporate discounts on gym memberships.

About Everhelp >

Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 20 products worldwide.

At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021. Over the past year, it has grown from 2 to 90+ people in the team. Currently, most of our employees are safe, we have kept all jobs, and we continue to strengthen our team.

Company website:
https://www. ever-help.net/