Customer Support Specialist in Welltech

Hello!  We are looking for a new support hero to help our users with passion, attention to detail and a desire to create positive emotions. If you dream of working remotely in a friendly international team - let's get to know each other!

What you will do:

• Help our customers through chats and email, solving their questions and technical difficulties.
• Monitor feedback on the App Store and Google Play, find interesting ideas and improve our products together with the team.
• Talk about product features in a clear and accessible way, for users to receive maximum benefit.
• Collaborate with developers and testers by communicating important requests and suggestions.
• Update our knowledge base to help you and the support team.
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  What we expect from you:

  • English at level B2 or higher (this is important, because we work with international users).
  • The ability to adjust the style communication for different situations.
  • Understanding how bug reports and feature requests work.
  • Knowledge of other languages ​​will be a big plus!
  • Love of communication, empathy, attentiveness and ease in solving technical issues.

  What we offer:

  • Flexible schedule:

  strong> 5 working days a week for 8 hours. Morning, day, evening or night shifts.

• Free format: Work from any corner of Ukraine.
• Training and development:
• strong> Corporate library, regular trainings and feedback will help you grow.
• Time for yourself: 20 days of paid vacation + 30 days sick leave.
• Taking care of you: Compensation for the gym, sports equipment, psychologist consultations and language courses.
• Bonuses: KPI -bonuses and additional payments for night shifts.

How the selection is made:

1. Interview with the recruiter and CS team leader< /li>
2. Receiving an offer! 

If you like to help people, appreciate interesting challenges and want to develop in an international company - we are waiting for you! 
Send your resume and join our team!