Customer Support Specialist (Crypto Exchange,English, Night shift, 2/2 days) in WhiteBIT

WhiteBIT is a global fintech company with a team of over 1,100 professionals. As a cryptocurrency exchange serving more than 5 million users worldwide, we are committed to delivering top-tier services through an intuitive interface and a robust set of analytical tools. By partnering with cryptocurrency projects globally, our mission is to promote the widespread adoption of blockchain technology, guided by the principles of security, expertise, and innovation.

We are looking for a Customer Support Specialist!

Requirements:

— Experience with APIs: understanding the principles of API operation, request and response structures (REST, JSON).
— Ability to perform basic operations with APIs: sending requests, using tools (e.g., Postman, cURL).
— Understanding of core HTTP methods (GET, POST, PUT, DELETE) and their use cases.
— Basic knowledge of working with authorization tokens (OAuth, API keys).
— Skills in analyzing API documentation and integrating with other systems.
— Preferable: understanding of error handling processes and HTTP status codes (200, 404, 500, etc.).

The candidate should be ready to quickly learn and enhance their API skills.

Responsibilities:

Resolving User Requests:
— Promptly and effectively responding to customer inquiries through available communication channels.
— Resolving user issues efficiently, considering their needs and expectations.

Customer Satisfaction:
— Demonstrating a strong interest in customer satisfaction.
— Maintaining a high level of customer service to build trust and loyalty.

Achieving KPIs:
— Meeting established performance indicators, including response speed, answer quality, and customer satisfaction levels.

— Team Collaboration:
— Cooperating with colleagues to achieve shared departmental goals.
— Assisting teammates in resolving complex requests.

Working with Tools and Applications:
— Utilizing Telegram, Slack, Jira, Confluence, and Google applications for communication and task management.
— Effectively leveraging these tools to handle requests, manage tasks, and collaborate with other departments.

Maintaining Knowledge Levels:
— Regularly learning about new products, processes, and company updates.
— Keeping knowledge up-to-date to deliver high-quality support.

Adhering to NDA Rules:
— Ensuring the confidentiality of user and company information.
— Strictly following established data security standards.

Adapting to Changes:
— Quickly adapting to new processes, tools, and workflows.
— Integrating changes into daily practices to enhance work efficiency.

A support operator should pay attention to detail, possess strong skills in using modern tools and applications, and strive to improve service quality and team collaboration.

Job conditions:

— Our own product;
— Paid training (3 months) with a mentor;
— Real career growth;
— Loyal and progressive management;
— Legal and accounting support;
— Paid vacation and sick days;

Schedule: 
1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.
Starting from the 2nd-3rd month: 22:00 — 08:00 2 days / 2 days off (time zone of Ukraine).

We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.