Customer Support Specialist (AddMile) in Headway

Headway is an EdTech startup that creates microlearning products. It is included in the GSV 150 list of the world's most influential companies transforming digital learning and specialist skills. Also, the company is on the list of 50 top startups in Europe with the highest potential to become a "unicorn" within two years, according to market research by GP Bullhound. In the ranking of the best IT employers 2023 by DOU, Headway is among the top five in two categories - "200-800 specialists" and "Leaders in cities" (Kyiv). The company was established in 2019. In 5 years, it grew from 3 to more than 250 people in the team and opened offices in Kyiv, Warsaw, Nicosia and London. Headway products help develop 90+ million people in the world through concise formats of educational content: samaras, courses, games, infographics. The main one is the Headway application. #1 in the world for downloads in the book samara niche. It is among the top ten educational applications by sales in the US on the App Store and Google Play. Headway has been downloaded by over 35M users worldwide. Apple brings the application to the top of the App Store in 170+ countries. In 2023, the application became App of the Day in the US five times in a row and received the Editor's Choice award from the App Store. Headway is Ukrainians who work for victory and launch initiatives to help their country. More details here. The core of our achievements and the main value is the team. We believe in people, shared values ​​and that the brave always find happiness. We are currently actively developing a new product: a training platform for personal productivity and development that includes premium content and communication with experts. Together with the CEO of the new product, Olga Shapovalova, we are looking for a Customer Support Hero to join the team and courageously take responsibility for communication with users of the new platform. You should definitely contact us if you want to: 1. Experiment. Have suggestions on how to improve our user experience? Great, let's try. Ever wanted to try automation tools in your work? We are only for! 2. Not only to respond to customer requests, but also to solve product problems together with the team. Analytical mindset and creative approach will come in handy. What will need to be done?— Communicate with our users in chat and via e-mail — Maintain a database with requests and ideas from users; — Communicate with the analytics team and technical specialists to quickly understand problems and identify bugs. What do you need to join us?— From 6 months of experience as a Support Specialist in an IT company; — Experience with Intercom or other helpdesk systems; — Level of written English Advanced and higher; — Willingness to work in a team and be proactive; — To be able to work in night shifts. A sociological or psychological education would be a plus. What we offer: Professional and personal growth Access to the corporate knowledge base and professional communities from the first day of cooperation. Personal development plan. Compensation for learning English, studying at external trainings, seminars and courses, as well as Business and Management School for employees. Lectures on psychology, kultours, literature, history, info-hygiene, to comprehensively develop together. Your health is important to us. Medical insurance. Corporate doctor and massage in the office. Hybrid mode of operation with the possibility of visiting the office You decide for yourself whether to work remotely, in the office or to combine these options. Our Kyiv office is open 24/7 with all safety and health measures in place. We also have offices in Warsaw, Nicosia and London. Interested? Then send your resume! Together we are a force!