Customer Support Specialist in HealthJoy

Come for the mission, stay for the experience.
Simply put, we are a talented, hardworking and passionate team. The mission is what fuels and inspires us, helping our huge number of US users, we simplify access to health care and insurance services for every customer.

We remove the complexity of using health care in the US. Our technology solution is changing the industry and giving users a simplified experience in accessing the most essential healthcare services, saving our platform users time and money.

Your impact:

• As a Healthcare Concierge (Customer Support Representative) you will be responsible for handling customer inquiries (tickets). Our highest priority is to provide quality service, fully informing members about their benefits and the best ways to use the benefits in the shortest possible time
• Healthcare Concierge will communicate with our customers via chat and phone calls to advise and help users get high medical services This may include phone calls with our customers and/or HealthCare representatives in the US to assist with doctor appointments, other inquiries
• Healthcare Concierge will search for doctors, hospitals and other healthcare facilities that most closely match the needs of our clients, and will also conduct follow-up communication with providers
• In this position, you will collaborate with your team, administrative or clinical staff at healthcare facilities to identify the best strategies to support our members
• Provide a WOW experience and care to our users

Your experience and skills:

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• Experience in Customer Support/Customer Service will be a plus
• High level of English (Upper-Intermediate+)
• Strong critical thinking skills (ability to ask questions, gather relevant information, think through solutions and conclusions)
• Ability to adapt to frequent changes
• Well-developed communication skills (using the most effective channels for communication: internal and external)
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• High level of empathy in daily interaction with clients and colleagues
• Computer literacy (Office Suite and Google Programs)
• Ability to fully work both individually and in a team
• High level of responsibility

Role details:

• Work schedule 5/2 - Mon-Fri : 15:30 - 24:00
• 20 paid vacation days within 12 months, and paid sick days

Benefit package

Work should be meaningful and beneficial. That is why HealthJoy offers a solid benefits package for employees, including:

•  Employment:

HealthJoy is part of Ukrainian Diia City. From the first working day, we sign a Gig contract through the Vchasno system.

• Competitive compensation:

Basic salary that increases with your promotionat HealthJoy. In 1.5 years, you can double your basic salary.

• Career development:

You will have a chance to go through the career path from junior to middle and senior specialist, and eventually grow to Team Lead Deputy or Team Lead. In addition, there are opportunities for horizontal development and moving to adjacent teams to the position of L&D trainer or QA analyst.

• Healthcare:

As a healthcare company, we simply cannot afford to leave our employees without healthcare. We provide health insurance for employees, as well as the ability to insure family members at reduced rates.

• Education:

We also offer classes in English, and internal and external educational activities for our employees. Our training and development department will provide you with a broad knowledge base about the American health care system and cultural characteristics.

•  Psychological Health Support Program:
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Each employee has access to 20 sessions of personal therapy per year with a psychologist/psychiatrist or psychotherapist, as well as additional lectures on mental health without leaving home.

• Company events:

To stay in touch with your team even in these difficult times, we hold happy hours, team building and team meetings, as well as various educational and entertainment events .

• Gym:

We cooperate with one of the largest sports hubs in Ukraine - Sport Life. You will have the opportunity to take advantage of corporate discounts and various special offers.

•  We work remotely and provide the necessary equipment for work.

HealthJoy strives to create a diverse environment and prides itself on providing equal opportunities for all as an employer. All qualified applicants will receive fair employment compensation without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.