Customer Support Specialist in Everhelp

Hello! Everhelp is in touch!

Everhelp is a company of the Genesis business ecosystem. We are an outsourced support service that supports more than 25 products worldwide.

At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021. Over the past year, it has grown from 5 to 170+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team.

Our position:

-We are against war and unjustified aggression.

-We evacuated company employees and their relatives from war zones, helped them find housing and provided financial support.

-We provided all team with mobile stations and batteries.

-We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Support Specialist who will implement, develop and maintain high standards of service quality for our customers

Your tasks:

-Communication with users, working with feedback and complaints;

-Multitasking in processes, because it is important to us that you process each of the requests with the same dedication;

-Providing empathetic and responsive service to meet the needs of our users;< /p>

-Advising the company's customers about products, their work and functionality through social networks.

About you:

-Experience in support from 6 months;

-You have excellent communication skills: you can be polite, professional and solve customer complaints in a timely manner;

-Able to work independently and as part of different teams;

You are attentive, persistent and focused on finding solutions;

-Flexible to the schedule work (you may have to work nights and weekends);

-You have a strong work ethic and are quick to adapt to changes in a dynamic business environment.

It will be cool if you have:

-Experience with basic CRM systems;

-Confidence, enthusiasm and ability to manage workload ;

-The desire to develop your knowledge and skills.

Work at Everhelp is:

-A great opportunity to start your career in IT from scratch and grow to C-level positions;

-Opportunity to join the Ukrainian product and help the economy of our country;

-Free training running, football, basketball, volleyball and yoga, corporate discounts on gym memberships.

Don't delay! Submit your CV and join Everhelp.

About Everhelp

Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 20 products worldwide.

At Everhelp, we create next-genCusomer Success ecosystem to users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021. Over the past year, it has grown from 2 to 90+ people in the team. Currently, most of our employees are safe, we have kept all jobs, and we continue to strengthen our team.

Company website:
https://www. ever-help.net/