Customer Support Specialist in Ascendix Technologies

Ascendix Technologies is a software and services technology company founded in 1996 and headquartered in the United States, in Dallas, Texas.

The company has software development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.

We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.

We are looking for a Customer Support Specialist to join our team and provide exceptional customer service and support!

The concierge team is mainly assigned to client requests by subscriptions, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing. All shifts are scheduled (9:30 AM — 06:00 PM / 5:30 PM — 2:30 AM).

Requirements:

• An analytical mindset with the ability to problem-solve effectively
• Upper-intermediate English proficiency
• Experience in making presentations
• Experience in conducting trainings
• Strong working knowledge of Excel and Google Sheets, Microsoft Word

Would be a plus:

• Experience in working with Salesforce

Responsibilities:

• Investigating and resolving issues promptly and effectively.
• Updating the database with detailed information on resolved issues.
• Crafting comprehensive release notes to communicate updates to stakeholders.
• Developing user guides and presentations.
• Compiling and delivering statistics to support decision-making processes.
• Monitoring and managing support and concierge mailboxes.
• Providing timely updates to clients on the progress of ongoing work.

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Resource Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscription
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Please note
By clicking the “Apply” button for the vacancy, you automatically consent to process your personal data.

We sincerely appreciate each response and the expressed interest in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.