Customer Support Specialist in DMarket (acquired by Mythical Games)

We are looking for a Customer Support Specialist to join our growing team and help improve our customer satisfaction.

Skills required:
— 1+ years of experience in customer support;
— Interest in the gaming industry;
— Competence, responsibility, attentiveness, stress resistance are a must;
— Excellent communication skills and a customer-oriented approach , the desire to work on yourself;
— The ability to work in multitasking mode;
— The English language is not lower than Upper-Intermediate;
— Very fast typing;
— A confident Steam user is both mandatory;
—Experience in the field of financial technologies will be a great advantage.

Responsibilities:
— Providing written support to clients in chats, tickets , messengers, social networks — no calls;
— Communication with users in English/Ukrainian languages;
— Internal communication with other departments (marketing, anti-fraud, developers, etc.);
— Forwarding customer requests to appropriate departments by creating tickets; informing clients about solving identified problems.

Location:
Ukraine; remote work format

Hiring process:
✅Prescreen with a recruiter → ✅Test assignment → ✅Technical interview → ✅Collection of references → ✅Offer

What we offer:
— A team of like-minded professionals who share your gaming passion;
— Work in an international product company — Mythical Games, which is a resident of Diya.City;
—Competitive financial compensation;
—Medical insurance;
—22 days of paid vacation, paid sick and other personal days in accordance with internal company policies;
—Referral program;
— Optional Program.

About us: Mythical Games is a next-generation gaming technology venture company operating at the intersection of video games and the economy, led by seasoned professionals. Our goal is to become an industry leader by providing an exceptional video game experience based on blockchain technologies, and to provide a platform of reliable and user-friendly tools that allow any game developer to do the same.

About project: DMarket is a marketplace for trading virtual items and a technology for creating metauniverses. This is a new ecosystem where gamers, developers and entrepreneurs can trade virtual items efficiently and securely.