Customer Support Specialist in Everhelp

Genesis is an international IT company that provides a full range of services. More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of over 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients around the world at an increasing pace: the project was created in 2021, but in the last year we have grown by 82%. Currently, our employees are safe, we have kept all jobs, in addition - we continue to strengthen our team and keep the Retention Rate at a level of at least 90%.

Our position:

• we are against war and unjustified aggression;
• we have evacuated the company's employees and their relatives from war zones, helped in finding housing and provided financial support;
• provided the entire team with mobile stations and batteries;
• we continue to work steadily for the future of Ukraine.

As we continue to grow, we are looking for a Customer Support Specialist who will implement and maintain high standards of service for our clients.

Work schedule:

• 4 working shifts per week, including 1 mandatory night shift;
• morning shift: 7:00-16:00; day shift 15:00-00:00; night shift 23:00-8:00 (in Kyiv).

You will:

• communicate with users, work with feedback and complaints via live-chat, tickets and email;
• process several chats simultaneously with the same attentiveness;
• provide empathetic service to meet the needs of our users;
• advise customers about the company's products, their operation and functionality.

About you:

• have English level B2 (both spoken and written);
• have experience work with Zendesk, Intercom;
• have 6-12 months of experience in Customer Support;
• have excellent communication skills and can handle user complaints politely, professionally and in a timely manner;
• can work both independently and in a team;
• you are attentive, persistent and solution-oriented;
• flexible to work schedule (night and weekend work);
• quickly adapt to changes in a dynamic business environment.

A job at EverHelp is:

• an opportunity to join a Ukrainian company and help the economy of our country,
• 20+ days of vacation and sick leave restrictions,
• medical insurance and +10 additional Healthcare days off for recoveryof your state and resources,
• the possibility to work completely remotely,
• a professional team of specialists ready to share their expertise, internal communities and team activities that promote continuous learning and development both in the team and at the individual level,
• the possibility of career growth to a leadership role: 32% of our employees moved to new positions within their first year of working with the company, 86% of our Team Leads are our yesterday agents,
• corporate discounts on subscriptions to gyms and a wide range of other services.