Customer Support Specialist in WhiteBIT

work experience : up to 1 year
type employment : full employment
?? Languages ​​:

• English -Upper-Interpediaate (B2)
• Whitebit

  whitebit is a global financial company with a team of over 1100 professionals. We are one of the leading cryptocurrency exchanges that serve more than 5 million users worldwide. Our mission is to promote the spread of blockchain technologies, providing safety, expertise and innovative approach.

  Who do we seek? API.

  Requirements:

  ? Understanding API (Rest, WebSocket) and Basic Integration Principles.
  ? Ability to perform basic operations with API (sending requests, work with Postman, reading logs).
  ? Basic knowledge of http protocol and answers (2xx, 4xx, 5xx).
  ? Ability to read API documentation and explain it to customers.
  ? Excellent communicative skills and ability to explain complex technical aspects in plain language.
  ? Willingness to learn quickly and improve API knowledge.

  responsibilities:

  Customer Support:

  • respond to requests through messengers (eg, text. API-cavities, authentication, limits and basic methods of API (WebSocket, Rest). Results.
  • Analyze user requests and offer ideas for improving processes. Product:
    • constantly study the functionality of the company's products and respond quickly to updates. help in resolving issues within the competence. Jira.

      Proactivity:

      • Initiative to solve users' requests. companies.
        paid training (3 months) with mentor.
        Real career growth.
        Loyal and progressive guidance.
        Legal and accounting support.
        
        ?? Paid holidays and hospitals. Months: 14: 00–22: 00 (Mon-PT), weekends: SatOM)

      we offer complex but interesting tasks that contribute to constant development. Our team is ready to support, share knowledge and help at any time!

      ready to join? Send your resume!