Customer Support Specialist in COAX Software

COAX Software is looking for Customer Specialistfor contract cooperationfor a client travel product!

A little about us : COAX is an outsourcing company specializing in fintech, e-commerce, real estate and tourism domains.

Our values ​​match when together:
— we focus on the result;
— we value proactivity, initiative and indifference;
— we build trust through openness and transparency;
— we are open to innovation and we encourage it .

We are looking for a Customer Support Specialist who:

— at least 1 year of work experience;
— hasEnglish B2 and above;
— mastery of customer support tools and systems;
— problem solving skills and the ability to effectively deal with customer complaints;
— attention to details and accuracy in working with customer data and reservations;
- flexibility in adaptation to changing priorities and responsibilities;
- able to work both independently and in a team.

What you need to do:
— Track incoming emails from customers with next-day reservations, handle cancellation requests, changes to reservation details, and additional requests for upgrades;< br/>—Proactively contact customers after the tour is over to get feedback and reviews;
—Regularly check the company calendar for pending bookings and ensure they are fulfilled in a timely manner;
—Manage bookings through online travel agencies (OTAs) such as GYG, Viator and Musement, accurately updating our system after a sales notification;
—Resolve pending bookings by contacting customers who did not complete the booking process to understand reasons for rejection;
- Resolve payment issues by contacting and assisting customers experiencing technical payment issues;
- Manage customer inquiries through various channels, including chats, phone calls and email;
- Coordinate tours by confirming bookings with representatives and coordinating assistance to clients when crossing the border;
—Organize transfers and VIP services in accordance with clients' orders;
—The position involves possible business trips.

The vacancy involves contractual cooperation specifically for the specified project with hourly payment.