Customer Support Specialist in VEN Commerce Ltd.

We are an international company with offices in Ukraine, Israel and the USA. As we continue to expand, we are looking for a responsible Customer Support Representative to implement, develop and maintain high standards of customer service.

Your work will be aimed at solving questions and problems that may arise for our customers and ensuring a high level of user satisfaction.

Interaction with customers via email, rarely- phone p>

Terms of use:

• Remote work

• No night shift

• Floating work schedule, variable

• 5 working days a week.

• Floating weekends - 2 days a week

• Changes from 10:00 to 19:00 and from 15:00 to 24:00 Kyiv time
  

Requirements:

• Fluency in English (C1) is a must (oral and written communication).

• Maintaining a positive, empathetic and professional attitude towards clients.

• Analytical and problem-solving skills, attention to detail.

• One ​​year of work experience in a similar position.

We offer:

• Competitive market salary.

• Medical insurance.

• Work equipment (laptop, if you are in Ukraine).

• English Conversation Club.

• External seminars and trainings for professional development.

• Paid holidays (including sick leave).

• Team building in Ukraine.

• A cozy office you can visit in case of a power outage.

Do you want to work in a modern environment where your knowledge and communication skills are valued? Join our team! Send your resume indicating the expected salary and level of English. If you are passionateлені обслуговуванням клієнтів і бачите себе в нашій компанії, будемо раді познайомитися!:)

Customer Support Specialist

Job Description:

We are looking for a Customer Support Specialist to join our dynamic team and provide high-quality support to our clients. Your role will involve addressing questions and issues that our customers may encounter, ensuring a high level of customer satisfaction.

Responsibilities:

- Interacting with customers via email, chat, phone, or other available communication channels.

- Responding to customer inquiries regarding our products.

- Resolving customer issues and providing assistance in resolving their queries.

- Offering technical and financial support for our products over the phone.

- Escalating queries to relevant departments for technical or financial difficulties, and obtaining feedback for further communication with customers.

- Reporting identified problems or errors on supported websites.

Work Schedule:

- Floating, rotational work schedule.

- 5 working days per week.

- 2 floating days off per week.

- Shifts from 10:00 AM to 7:00 PM and from 3:00 PM to 12:00 AM.

Requirements:

- Proficiency in English at level C1 (both written and spoken).

- Minimum 1 year of experience in a similar position.

- Availability of a personal laptop for work.

- Excellent communication skills and the ability to interact effectively with customers.

- Quick learning and problem-solving abilities.

- Resilience and the ability to work in a high-pressure environment.

- Knowledge of the company's products and services (training will be provided).

Skills:

- Attention to detail and meticulousness in work.

- Communication, patience, high level of self-organization.

- Willingness to assist customers.

- Advanced PC skills.

- Ability to handle large volumes of information.

- Willingness to learn.

- Knowledge of Zendesk and Magento is a plus.

We offer:

- Competitive salary.

- Quality training and onboarding into the team.

- Curator support.

- Opportunities for career growth and professional development.

- Pleasant working atmosphere within the team.

- Paid leave.

- Remote work option.

- Social packages and corporate events.

If you aspire to work in a modern environment where your knowledge and communication skills are valued, join our team. Please send your resume indicating your expected salary level and English language proficiency. Kindly note that feedback regarding resume review results will be provided only if your candidacy is positively considered for further evaluation.