Customer Support Specialist in Kindgeek

Weare looking for aself-starter person with excellent client communication and analytical skills tojoin our growing team asaCustomer Support Specialist. Inthis role, you will bridge our sales team and new clients, showing system demonstrations, providing exceptional support toclients with the product implementation process, and bringing clients’ pains and gains tothe Product Team’s attention.Weare looking for aCustomer Support Specialist who has:1+years ofexperience inclient-facing roles such asCustomer Support, ITSales Manager, Account Manager/Implementation Manager orCustomer Success Manager.Strong organizational and information management skillsExperience with ConfluenceAbility towrite detailed and precise user manuals onproduct functionalityPrevious experience with HR/HRM systems will beaplusPrevious experience inHR will beahuge plusExpected personal characteristics:Strong sense ofinitiativeExcellent verbal client communication and follow-up skillsAbility towork with ahuge amount ofdiverse informationEnthusiastic about the importance ofend-user satisfactionEnergetic team playerAsaSupport Specialist, you will beresponsible for:Tallenta Implementation: Set upand configure Tallenta for clientsPlan and conduct product demonstrations for potential Tallenta usersProvide consultations and recommendations onhow touse Tallenta.Customer Support: Provide technical support toclients: check iferrors are reproducible, suggest solutions tofix problemsCreate and maintain aknowledge base ofsupport questionsWrite documentation onfunctionality toshare with usersRequirements Gathering: Communicate with clients todetermine their needs and requirements for the HRM systemCreate and maintain alist ofrequirements and expectationsDocument and partially analyze requirements topass them tothe Product TeamWewant you tothrive and feel supported:Professional growth: atKindGeek, wewant our employees togrow and achieve ambitious professional goals. Wesupport professional development with training and certifications refunds, aswell asprovide regular feedback and technical reviews.Benefits package: KindGeek offers all team members competitive pay along with abenefits package that includes 18working days offully paid vacation, 10compensated by50% sick leaves aswell asanopportunity totake study leaves. Depending onhow long you stay inthe company, you can receive different health insurance packages from our partners.Personal growth: asapart ofour team, you will have corporate English courses with a50% sponsorship, take advantage ofour library and access alarge selection ofcorporate training and courses.Geek community: atKindGeek, wevalue community— even inthe social distancing times wetake every opportunity tostick together. Our Geeks organize various online and offline clubs— from stretching and skiing toEnglish. Football enthusiasts can also join the corporate team that regularly participates inLviv ITLeague.Flexibility: KindGeek offers ahybrid working model. Team members can work remotely orfrom the office orKindGeek London Hub— aninnovative cafe-style co-working.