Customer Support in Mealco

Direct message the job posting member with Mealco Angela V. Angela V. Technical Integration Specialist Position Overview: Mealco is redefining the restaurant industry by helping operators unlock new revenue through innovative delivery-only brands. We are looking for a proactive and resourceful Customer Support Representative to join our team. In this role, you will be the frontline problem-solver, handling complex customer interactions and ensuring seamless coordination between restaurants, couriers, and ordering platforms. The ideal candidate is a quick thinker who thrives in fast-paced environments, takes initiative, and can manage multiple cases from start to finish. This is an opportunity to play a critical role in delivering outstanding customer experiences and driving the success of a growing food-tech company. Key Responsibilities: Take ownership of customer inquiries and resolve complex cases by coordinating across multiple stakeholders (restaurants, couriers, consumers, and platform partners). Respond to support requests promptly and accurately, ensuring customer satisfaction at every touchpoint. Use tools like Intercom, Microsoft Excel/Google Sheets, Slack, and ChatGPT to streamline support operations and track customer interactions. Proactively identify recurring issues and suggest process improvements to enhance efficiency and service quality. Escalate critical issues as needed while maintaining responsibility for ensuring timely resolution. Assist in updating knowledge bases and FAQs to reduce common support inquiries. Collaborate with internal teams to ensure seamless communication and customer service alignment. Qualifications: Proven experience in customer support or a similar role, ideally in tech, hospitality, or service environments. Work experience at food delivery companies such as Uber Eats, DoorDash, Grubhub, Glovo, Bolt, or similar is highly desirable. Experience working in restaurants or the hospitality industry is an advantage. Strong organizational skills and the ability to manage multiple customer cases simultaneously. Experience with tools such as Intercom, Slack, Excel/Google Sheets, and ChatGPT (or similar). Excellent communication skills in English (both written and verbal). A proactive, problem-solving mindset with the ability to work independently and under pressure.Additional Information:Full-time remote position.Work will be in US time zones (in shifts).We are looking for someone eager to grow with the company and make a real impact through exceptional customer service. If you're driven by problem-solving, take initiative, and want to be part of a dynamic food-tech environment, we'd love to hear fromyou. Apply today to join Mealco and help shape the future of restaurant technology. Show more Show less Position level Basic level Type of employment Full time Industries Food and beverage services