Customer Support Representetive in Cody Ukraine

The Innovation and Client Solutions Manager is a dynamic role aimed at bridging the gap between cutting-edge technology solutions and traditional business practices. This position involves a deep dive into customer needs and technology trends, ensuring that customers receive customized, innovative solutions that will advance their business.

Requirements:

• Strong analytical skills to evaluate technology solutions and business processes.
• Experience in conducting customer development activities, including interviews and surveys.
• Excellent communication skills to interact with customers and understand their needs.< /li>
• Skills in preparing and finalizing technical documentation and reports.
• Competence in maintaining social media accounts and creating interesting content.
• Ability to identify and effectively pursue potential clients.< /li>
• Experience in organizing and participating in industry events and trainings.
• Basic technical knowledge to support the preparation of instructions and trainings for clients.

Responsibilities:

• Research of technological solutions:
• Analysis of existing technological solutions and assessment of their potential for implementation in traditional businesses.

Monitoring the latest trends and innovations in the technology sector.

• Customer development (CasDev):
• Conducting interviews and surveys to identify customer needs and problems.
• Gathering feedback on early at the stages of product or service development
• Analysis of collected data to adjust and improve offers

Communication with clients

• Gathering customer requirements, analyzing their business processes and understanding their needs together with the pre-sales technical department team.
• Maintaining constant communication with customers to ensure satisfaction and adjust solutions on based on their feedback.
• Maintain and develop long-term relationships with customers.
• Collaborate with PO, PM, BA and Solution Architect teams to design and implement solutions.

Documentation and reporting:

• Completing the preparation of technical documentation and reports for clients (the task is carried out by the client manager, with little supervision from ICS).
• Formatting the documents into a presentable form together with the designer , if necessary.

Social media management:

• Professional management of personal accounts in social networks to attract attentionto the company's activities.
• Creation of content, interaction with the audience and promotion of innovative solutions.

Search for potential of customers:

• Identifying potential customers based on the ideal customer profile (ICP).
• Correspondence with potential customers , establishing initial contacts and moving to business negotiations.

Participation in conferences and online meetings:

• Attending relevant conferences and online meetings for training and attracting potential customers.
• Conducting trainings for potential customers at events.
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• Organizing and participating in the planning of such events.

A small role in support and training:

• Assists the technical team in preparing and conducting trainings.
• Supporting the technical team in preparing instructions and training the client's employees, informing about client's project.

Working conditions:15 paid working days per year of vacation, national holidays according to the Ukrainian calendar, up to 15 days of unpaid vacation per year, unlimited days of unpaid leave in case of overtime

• Decent level of salary and its regular revision according to the results of the certification
• Employment with an individual entrepreneur/self-employment contract without being tied to a certain area
< li>Year-round vacation:
• Regular long hours (40 hours per week), flexible schedule
• Resources to improve overall wellness: free gym and half-paid team activities
< li>English language classes
• Professional development support through conferences and paid qualified training