Customer support representative in the Insurance company (USA, Truking Insurance, remote) in DHRN

Job Title: Customer Service Representative (Commercial Trucking Insurance industry)

Please fill out our Application form and we will get back to you shortly!
https://forms.gle/Hg5g9BGJBh2xAs8B6

Company: Royal Service Pro, Inc. (New York), website:https://royalservicepro.com/

At Royal Service Pro, Inc., we are dedicated to providing bespoke solutions that cater to the unique business needs. Specializing in comprehensive insurance policies and seamless DMV processing, we ensure that the operations remain secure and compliant. Our commitment to exceptional service and personalized support sets us apart in the industry.

Due to the development of business capacity and strengthening of our team, we are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. As a key point of contact for our clients, you will play a vital role in delivering exceptional service and support, ensuring our clients' needs are met with efficiency and professionalism.

Job Description:

Responsibilities:

• Respond promptly to customer inquiries via phone and email.

• Provide detailed information about our insurance and other services.

• Assist clients with policy updates, policy status, payments, claims.

• Resolve customer complaints and issues in a timely and professional manner.

• Maintain accurate records of customer interactions and transactions in AMS 360.

• Collaborate with other team members to ensure a seamless customer experience.

• Stay updated on company products, services, and industry trends.

Qualifications:

• Proficiency in English language (C1-C2 level). 

• Ability to work from 9am to 6pm (EST, New York), 5 days a week - Full time

• Excellent communication skills, both written and verbal.

• Experience in a customer service role, preferably within the insurance industry is an advantage

• Strong problem-solving abilities and attention to detail.

• Ability to work independently in a remote environment.

• Experience in using customer service software and CRM systems.

• A degree in a related field is a big plus.

Benefits:

• Competitive salary and performance-based incentives.

• paid PTO after 3 months of cooperation

• Work from any place in the world

• Comprehensive training and ongoing professional development.

• Supportive and collaborative team environment.

Salary: $700/month, in 2 months if performance is good, upon management approval - $1000/mo.  Bonus system eligibility after 3 months (+$100-200 to a basic salary avg)
After 3 months of work - 7 paid sick days, 5 paid personal days off.
After 1 year of employment - 2 weeks of paid vacation.
Perks after 1.5 year of working with the company: reimbursement of a laptop, IPhone, gym membership, workplace etc.

How to Apply:

If you are passionate about providing top-notch customer service and want to be part of a dynamic team that values excellence, we would love to hear from you. Please submit our application form: https://forms.gle/Hg5g9BGJBh2xAs8B6

Royal Service Pro, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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