Customer Support Representative (German, English) in WOW24-7

WOW24-7 is an outsourcing company that provides services in the field of Customer Support.

Customer Support is helping customers solve any questions related to the product or services The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to purchase the product again, since quality support is part of the company's service.

We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the United States and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and instead hear "WOW" thanks!

Why choose us?

• A friendly team of over 250 professionals affairs;
• Remote work format from any corner of Ukraine and the world;
• Mutual assistance to achieve a common result;
• Absence of micro-management and bureaucracy;
• Trust and responsibility when completing tasks;
• 24-7 communication with mentors and colleagues.

If it is important for you to have not just a job, but the opportunity to be part of something bigger and change the world for the better, then this is exactly what you are looking for! Join a modern and ecological project with European values.

About the project:

Our client is a European leader in the field of bicycle rental, established in the heart of Copenhagen in 2014 year Their goal is to make cities more convenient, greener and more mobile. This is not just a service, it is a movement for a clean environment, an active lifestyle and care for every resident.

We are looking for a proactive and customer-oriented Customer Support Representative who will help users to use modern transport conveniently and efficiently. solutions.

What you will do:

• Provide fast and high-quality customer support using various channels (incoming calls and letters);
• Resolve or escalate technical questions;
• Identify recurring problems and suggest ways to improve the service.

Who we are looking for:

• A person with fluent German and English (from B2) - for high-quality written and oral communication;
• One who can listen to the client, empathically and effectively solve situations;
• A candidate with a technical base for working with support systems (experience in support is a big plus!);
• Someone who is not afraid of pace and changes - we live in an environment that develops every day.

What we offer:

• Fully remote working format - from anywhere in the world;
• Working hours: Wednesday-Sunday, 11:00-19:00 (GMT+2);
• Trial period - 2 months.

Want to be part of an innovative and useful project - send your resume and let's get to know each other! You will definitely like it here)