Customer Support Representative (German C1, English B2), Remote in WOW24-7

WOW24-7 is an outsourcing company in the field of Customer Support.

We cooperate with technology companies and successful startups from more than 20 countries of the world, leaders in the European, US and Canadian market. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you!

Why should choose us?

• A friendly team of over 200 professionals;

• Remote work format from any corner of Ukraine and the world;

• Mutual help to achieve a common result;

• Absence of micromanagement and bureaucracy;

• Trust and responsibility when performing tasks;

• 24-7 communication with mentors and colleagues.

We are in search  Customer Support Representativeto provide excellent service to our customer's customers. Our customer's products, a European manufacturer of natural health and beauty products, was founded in 2016 by a couple who changed their lifestyle due to health issues. The company specializes in the production of dietary supplements, superfoods, teas and natural cosmeticswho The products are PETA certified, have vegan formulas and undergo independent laboratory testing. This is a socially responsible business focused on sustainable development and charity.

Requirements:

• Excellent possession span style="font-weight: 700; font-style: normal; text-decoration: none">in German, both written and spoken (Advanced level);

• Good proficiencyin English, both written and spoken(Upper-Intermediate level);

• Customer service experience would be an advantage;

• Customer orientation;

•  Stress resistance; 

• Ability to learn quickly; 

• Problem solving skills; 

• Ability to multitask.

Obligations:

• Provide information about products and services;

• Respond to requests and appealscustomers via e-mail; 

• Process order cancellations, returns, refunds and exchanges; 

• Escalate issues internally to appropriate teams; 

• Inform customers as needed; 

• Respond to customer complaints, including resolving cases related to undelivered orders, delivery delays, damaged/missing items, poor quality, technical issues, etc.; 

• Reply to reviews.

Terms:

• The format of the work is remote;

• The trial period lasts 2 months;

• Saturday, from 9:00 a.m. to 5:00 p.m. (European time);

• Trainings: 1-2 weeks;

• 18 days of paid vacation and paid sick leave.

Send your resume, we will be happy to chat!