Customer Support Representative (EverHelp) in Everhelp

Hello! Everhelp is in touch! Everhelp is a company of the Genesis business ecosystem. We are an outsourced support service that supports more than 20 products around the world. At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics. The company was founded in 2021. Over the last year, it has grown from 2 to 100+ people in the team. Currently, most of our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team. Our position: - We are against war and unjustified aggression. - We evacuated company employees and their relatives from combat zones, helped in finding housing and provided financial support.-We provided the entire team with mobile stations and batteries.-We continue to work steadily for the future of Ukraine.As we continue to expand, we are looking for a responsible Customer Support Specialist who will implement, develop and maintain high standards of service quality for our customersYour tasks :-Communicating with users, working with reviews and complaints using e-mail (Ticket system in Zendesk);-Multitasking in processes, because it is important for us that you handle each of the requests with the same dedication;-Providing empathetic and responsive service to meet needs our users; - Advising the company's customers about the products, their work and functionality through social networks. About you: - You speak English at the advanced/fluent level: competent written and spoken language; - You have excellent communication skills: you know how to politely, professionally and timely solve customer problems complaints;-Able to work independently and as part of different teams;You are attentive, persistent and solution-oriented;-Flexible to work schedule (you may have to work at night and on weekends);-You have a strong work ethic, and also quickly adapt to changes in a dynamic business environment. It will be great if you have: - Experience with basic CRM systems; - Confidence, enthusiasm and ability to manage workload; - Willingness to develop your knowledge and skills. Working at Everhelp is:- A great opportunity to start your career in IT from scratch and grow to C-level positions; - The opportunity to join the Ukrainian product and help the economy of our country; - Free training in running, football, basketball, volleyball and yoga, corporate discounts on subscriptions to gyms. Don't delay! Submit your CV and join Everhelp.