Customer support representative (English + German) in BetCare

WHO WE ARE 

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members' strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.?

WHO WE ARE LOOKING FOR 

??We are looking for Customer Service Agents with a high level of English and German to join our international team and add more diversity to the mix. We don’t care about your background — you are yours, as they say — though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, the ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

MAIN RESPONSIBILITIES
- To provide top-notch customer service to the players in chat and email communications to ensure their satisfaction (no calls).
- To report on common issues and flag anything urgent.
- To approach customers proactively about the selected promotions.
- To support with some translations as our "go-to" native speaker.

A FEW MUSTS
- Be fluent in written English and German.
- Be interested in learning about iGaming and increasing your tech knowledge.
- Be available to work different shifts

WHAT WE OFFER

• Fully remote work. In case you are Lviv based — ability to attend the office (which is absolutely pet-friendly ).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Full training and mentorship during the probation are provided, so experience in the domain is not required (but is a definite plus for you). WE VALUE respect, transparency, commitment, responsibility, attention to detail, and fun. WE DESPISE dishonesty in any form, exaggerated snobbism, and unprofessional work ethics. Can you relate to this? If your answer is «Hell Yes» go ahead and apply!