Customer Support Representative (English B2+, Tech, Remote) in WOW24-7

WOW24-7< span style="font-weight: 400; font-style: normal; text-decoration: none"> is an outsourcing company providing services in the field of Customer Support.

Customer Support is to help customers resolve any product or service related issues. The support department is the link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to buy the product again, because quality support is part of the company's service.

We cooperate with technology companies and successful startups from more than 20 countries in the world Europe, USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you!

Why should you choose us?

• A friendly team of over 200 professionals in their field;

• Remote work format from any corner of Ukraine;

• Mutual help for the sake of achieving a common goal result;

• Absence of micromanagement and bureaucracy;

• Trust and responsibility when performing tasks;

• 24-7 communication with mentors and colleagues.

We are currently looking for an attentive and diligent Customer Support Representative who will provide assistance to customers onplatforms 

Requirements:

• Excellent command of the English language, both written and spoken (Upper-Intermediate level at least);

• Previous experience in Customer Support or as a call-center operator;

• Highly developed communication skills;

• Desire to work with people and help them in matters of various levels of complexity;

• Ability to act in non-standard situations;

• The ability to explain the complex in simple words.
  
  Would be a significant advantage:

• Technical experience

Responsibilities:

• Communicating with customers through various channels such as calls, chats and emails;

• Processing orders, forms, applications and requests from customers;

• Store information about customer interactions, transactions and feedback, and actions taken to resolve their issues;

• Coordinating with the team to ensure customer satisfaction and provide follow-up services as needed;

• Participation in trainings to expand product knowledge and improve skills as a Customer Support Representative.
  
  Conditions:

• The main format of work is remote;

• The trial period lasts 2 months;

• 5 work shifts per week: morning (8:00-16:00), daytime (16:00-00:00) and night (00:00-8:00);

• Night - mandatory (two per week) with an additional bonus;

• 2 floating weekends per week.

Send your resume, we will be happy to chat!