Customer Support Representative (English B2) in WOW24-7

WOW24−7 is an outsourcing company that provides services in the field of Customer Support. Customer Support is helping customers with any product or service related issues. The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to re-purchase the product, since quality support is part of the company's service. We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you! Why should you choose us? A friendly team of more than 200 professionals in their field; Remote format of work from any corner of Ukraine and the world; Mutual assistance to achieve a common result; Absence of micro-management and bureaucracy; Trust and responsibility when completing tasks; Communication 24 -7 with mentors and colleagues. We are currently looking for an attentive and diligent Customer Support Representative who will provide assistance to customers on the platforms of our customers. The main project the team is currently working on is a platform that allows companies to create transactional business models in B2B, Enterprise Marketplaces, Unified Commerce and B2C. Requirements: Excellent command of the English language, both written and spoken (Upper-Intermediate level at least); Previous experience working in Customer Support or as a call-center operator; Highly developed communication skills; Willingness to work with people and help them in various matters level of complexity; Ability to act in non-standard situations; Ability to explain the complex in simple words. Will be a significant advantage: Experience with Atlassian, Salesforce; Basic skills with G-suite (Google Workspace: Disc/Sheets/Docs); Experience with CRM/ATS systems.Responsibilities:Communicating with customers through various channels such as calls, chats and emails;Processing orders, forms, claims and inquiries from customers;Maintaining information about customer interactions, transactions and feedback and actions taken to resolve their problems;Coordinating with the team to ensure customer satisfaction and providing follow-up services as needed;Participating in trainings to expand product knowledge and improve skills as a Customer Support Representative. Conditions: The main format of work is remote; The trial period lasts 1 month; 5 work shifts per week: morning (7:00-15:00), daytime (15:00-23:00) and night (22:00-8: 00); Night shifts are mandatory (two per week) with an additional bonus; 2 floating days off per week. Send your resume, we will be happy to chat!