Customer Support Representative, Booking Manager (English) in WOW24-7

WOW24-7 is an outsourcing company that provides services in the field of Customer Support.

Customer Support is helping customers solve any -any questions related to the product or services. The support department is the link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to buy the product again, because quality support is part of the company's service.

We cooperate with technology companies and successful startups with more than 20 countries of the world, leaders in the market of Europe, USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you!

Why choose us?

• A friendly team of over 200 professionals of their business;
• Remote format of work from any corner of Ukraine and the world;
• Mutual assistance to achieve a common result;
• Absence of micromanagement and bureaucracy;
• Trust and responsibility when completing tasks;
• 24-7 communication with mentors and colleagues.

We are looking for Customer Support Representativewith excellent database entry and search skills. The product the agent will work with is a travel company that offers the best tours and travel experiences for travelers by sharing their love of culture, art, food, landscapes and local features.

Requirements:

You will need to learn quickly and be able to work in a fast-paced, sometimes stressful environment, working closely with teams in Dublin and Italy using Slack, Google Meet & Drive and our own software . .

• Excellent command of the English language, both written and spoken (Upper-Intermediate level at least);
• Energy and positive thinking;
• Ability to adapt quickly in a changing environment;
• Confident PC user, skills in working with Google Suite including Sheets and Docs;
• Ability to effectively communicate and collaborate with team;
• Desire to learn about various tours in order to confidently perform their duties;
• Desire to maintain and develop knowledge base;
• Resistance to stress, ability to work under time pressure and unforeseen circumstances;
• Flexibility;
• Ability to learn quickly and effectively use new information;
• Well-developed time management, organization and orientation skills details;
• Be proactive and resourceful in solving problems;
• A good sense of humor and the ability to be a team player;
• Availability of a foreign passport and willingness to travel (+ possibility of departure from Ukraine is a must).

It will be a significant advantage:

• Experience in the field of Customer Support;
• Skills for working with Excel / Google Sheets;
• Proficiency in an additional foreign language, in particular Italian or French;
• Education in the field of tourism or hotel and restaurant business;
• Availability of a personhundreds of tourist experiences in Europe and a good understanding of its geography.

Responsibilities:

• Purchasing tickets for customers;

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Send your resume, we will be happy to chat!