Customer Support Representative in Tango Me/Tango Mi

responsibilities:

-qualify and confirm the problems reported by Tango users, and solve them in a timely manner with the help of text communication channel; Work load 15 applications per hour with 5 minutes to the first response by the service level; FONT-WIGHT: 400 ">-Collect reviews and offer improvement with users;

Requirements:

-Previous experience with customers (1+ years);

-High English (B2+) with a professional tone in written communication;

-The desire to help and teach, the ability to empathize with customers;

-competent speech, ability to speak;

-Responsible command player;

-Multiple, capable of showing and reporting results.

Additional Qualifications:

-Knowledge of additional languages ​​(Arabic, Turkish, Spanish) will be a plus;

-Previous experience with support systems (Zendesk, Intercom, etc.) is an advantage;

-Experience with Task Tracking Tools (Jira, YouTrack, Confluence) is an advantage;

vacancy includes changes in changes:

1. 8 AM-4 PM
2. 10 Am-6 pm
3. 12 pm-8 pm
4. 5 pm-1 am
5. 7 pm-3 am
What do we offer:
• International Company with multiple offices in different locations: Tel Aviv, Kiev, Warsaw, Limassol. Includes sports compensation, elite level health insurance for you and family;
• 20 working days paid vacation and 100% hospital coverage;
• corporate taxi in the office and home;And food in the office;
• the ability to bring changes, grow and develop;
• regular corporate holidays, timbilding and entertainment;
• A comfortable office near the subway. Our Kiev office is open around the clock with all safety and health measures.