Genesis is an international IT company that provides a full range of services . More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.EverHelp > is a project in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients aroun
Genesis is an international IT company that provides a full range of services . More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp > is a project in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients around the world at an increasing pace: the project was created in 2021, but in the last year we have grown by 82%. Currently, our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team and keep the Retention Rate at a level of at least 90%.
Our position:
- We are against war and unjustified aggression.
- We evacuated company employees and their relatives from war zones, helped them find housing and provided financial support.
- We provided the entire team with mobile stations and batteries.
- We continue to work steadily for the future of Ukraine.
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As we continue to expand, we are looking for a responsible Customer Support Agent strong> that will implement, develop and maintain high standards of service quality for our customers.
You will:
- Handle user inquiries via email, and in the future possibly also via chats and calls,
- Check information about the client and analyze the history of previous requests,
- Determine the source and context of the request,
- Identify and document errors, collect and communicate product feedback,
- Clarify details in complex cases,
- Ensure minimization of the risks of chargebacks and appeals that may negatively affect the company's reputation,
- Identify cases that may have legal or financial risks and escalate them in a timely manner.
About you:
- You speak English at the Upper-intermediate/Advanced level: competent written and spoken language,
- You have excellent communication skills: you are able to resolve customer complaints politely, professionally and in a timely manner,
- You are able to work independently and as part of different teams,
- You are attentive, persistent and solution-oriented,
- Flexible to work schedule ( may have to work nights and weekends),
- You have a strong work ethic and are quick to adapt to changes in a dynamic business environment.
It will be cool if you have:
- Experience with basic CRM systems,
- Experience with management software e-mail and communication tools,
- Understanding the principles of payment systems and experience in compiling bug reports,
- Confidence, enthusiasm and ability to manage workload,
- High empathy, good memory, ability to work under pressure,
- The desire to develop your knowledge and skills.
A job at Everhelp is:
- Opportunity to join a Ukrainian company and help the economy of our country,
- 20+ days of vacation and sick leave without restrictions,
- Medical insurance and +10 additional Healthcare days off to restore your condition and resources,
- The ability to work completely remotely,
- A professional team of specialists ready to share their expertise, internal communities and team activities that promote continuous learning and development both in the team and on an individual level,
- The possibility of career growth to a leadership role: 32% of our employees moved to new positions within their first year with the company, 86% of our Team Leads — our yesterday's agents,
- Corporate discounts on gym memberships and a wide range of non-sports services.
Don't delay! Send your CV and join EverHelp.