Customer Support Representative in Everhelp

Hello! Everhelp is in touch!

Everhelp is a business ecosystem company Genesis . We are an outsourced support service that supports more than 20 products worldwide.

At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world the world We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021 year Over the last year, it has grown from 2 to 100+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team.

Our position:

• We are against war and unjustified aggression.
• We evacuated company employees and their relatives from war zones, helped in housing search and provided financial support.
• We provided the entire team with mobile stations and batteries.
• We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Support Specialist to implement, develop and maintain high standards of customer service

Your tasks:

• Communicating with users, working with feedback and complaints e-mail (Ticket system in Zendesk);
• Multitasking in processes, because it is important for us that you handle each of the requests with the same dedication;
• Providing empathetic and responsive service to meet our needs users;
• Advising the company's customers about products, their operation and functionality through social networks.

About you:

• You speak English at the upper intermediate+ level: competent written and spoken language;
• You have excellent communication skills: you know how to resolve customer complaints politely, professionally and in a timely manner;
< li>Able to work independently and in different teams;

You are attentive, persistent and solution-oriented;

• Flexible to work schedule (may have to work nights and weekends);
• Have a strong work ethic and also adapt quickly to changes in a dynamic business environment environment.

It will be cool if you have:

• Experience with basic CRM systems;
• Confidence, enthusiasm and ability to manage workload;
• Desire to develop your knowledge and skills.
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Working at Everhelp is:

• A great opportunity start your career in IT from scratch and grow to C-level positions;
• Opportunity to join the Ukrainian product and help the economy of our country;
• Free training in running, football, basketball, volleyball and yoga, corporate discounts on subscriptions to gyms.

Don't delay! Send your CV and join Everhelp.