Customer Support Operator in Banxe

About Banxe.com:

Banxe.com is a global financial group providing payment solutions (SEPA, SWIFT, FX), crypto exchanges, acquiring, and corporate cards for SMEs, HNWIs, startups, and retail clients. With an EMI license in the UK and VASP registration in Poland, we operate at the intersection of traditional and digital finance. 

Responsibilities:

• Responding to customer questions via email, phone, and live chat (We work through Zendesk CRM).
• Assisting customers in understanding the product.
• Handling objections.
• Learning and maintaining the relevance of the knowledge base and templates.
• Communicating with colleagues from other departments regarding customer cases.
• Reporting any bugs and issues to the team.

Requirements:

• Has a minimum of 1 year of experience in customer support.
• Fluent in both spoken and written Russian.
• Proficient in English at the B2 level or higher.
• Customer-focused, with well-developed empathy.
• Possesses a stable internet connection and a personal computer (Windows 10 or higher, or Mac OS X 10.14 or higher).
• Self-motivated and well-organized.
• Demonstrates excellent product knowledge.
• Capable of simplifying complex ideas into understandable language.
• Able to anticipate actions two steps ahead.