Customer support manager with knowledge of the English language (Call center representative) in VEN Commerce Ltd.

Ven Commerce Ltd- an international company with offices in the USA, Israel and Ukraine. We provide comprehensive business solutions in the field of e-commerce. Our primary goal is to enable consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers operating in the USA, Canada, Europe and other countries.

In connection with the expansion, we are looking for a Customer Support Manager with knowledge of the English language (inbound and outbound line) span>, which will implement, develop and maintain high standards of service quality for our customers. 

Responsibilities

Interaction with customers (incoming and outgoing calls, e-mails);

Requirements for the candidate:

• Fluency in English (C1) - mandatory (oral and written communication);

Experience work in a similar position from 1 year;

• Maintaining a positive, empathetic and professional attitude towards clients;

• Analytical abilities and skills problem solving, attention to detail.

It will be a plus:

• Knowledge of other foreign languages ​​(Dutch, German, Italian, Spanish);

• Experience with Zendesk, Magento;

• Having your own laptop for work when living abroad.

Skills:

• Attention and meticulousness in work;

• Excellent communication skills;

• High level of self-organization;

• Confidence, enthusiasm and ability to manage workload;

• Work ethics;

• Quick adaptation to changes in a dynamic business environment;

• Ability to work independently and as part of a team;

• Ability to work with large obsinformation.

Working conditions:< /span>

• Remote work;

• No night shifts;

• Schedule of work: 4:00 p.m -01:00 (in Kyiv) / 9:00-18:00 (in New York);

• 8-hour working day;

• Shift work schedule: 2/2 (2 working days, 2 weekends). On average, 14-16 working days per month.

• Competitive salary;

• Health insurance after the trial period;

• Work equipment (laptop, if you are in Ukraine);

• English conversation club with a native speaker;

• The possibility of receiving psychological support at the expense of the company - after passing the trial period;

• Quality training, team onboarding and curator support;

• External seminars and trainings for professional development;

• Team building in Ukraine;

• A cozy office in Kyiv that you can visit in case of a power outage;

• Paid holidays (including sick leave).

If you are interested in the vacancy and your work experience and qualifications meet its requirements, send your resume with a mandatory indication of the expected salary level.

We draw your attention to the fact that feedback on the results of the review of the resume is provided only in case of a positive decision in the further consideration of your candidacy.

We look forward to meeting you!

Call center representative (inbound and outbound line)

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.

As we continue to expand, we are seeking a proficient English-speaking Call Center representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails;

• Address inquiries related to product usage, primarily within the jewelry sector;

• Provide technical and financial assistance regarding our products;

• Solve customer issues and escalate them to relevant departments when necessary;

• Act as a liaison between customers and internal departments;

• Identify and report any detected issues or errors on supported websites.

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication;

• 1 year of experience in a similar position;

• Positive, empathetic, and professional attitude toward customers;

• Strong analytical and problem-solving skills.

Skills:

• Attention to detail and thoroughness;

• Excellent communication skills;

• High level of self-organization;

• Confidence, enthusiasm, and the ability to manage workload effectively;

• Strong work ethic;

• Quick adaptation to changes in a dynamic business environment;

• Capability to work independently and as part of a team;

• Proficiency in handling large volumes of information.

Will be a plus: 

• Prior experience with Zendesk and Magento;

• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish);

• Possession of a personal laptop if residing abroad.

Work conditions:

• Remote work;

• No night shifts;

• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time);

• 8-hour workday;

• Shift schedule: 2/2 (2 working days, 2 days off). On average, 14-16 working days per month.

We offer:

• Competitive salary;

• Health insurance after the probationary period;

• Work equipment (laptop if you are in Ukraine);

• English- speaking club with a native speaker;

• Opportunity to receive psychological support at the company's expense - after the probation period;

• Quality training, onboarding into the team, and curator support;

• External seminars and training for professional development;

• Team-building events in Ukraine;

• Cozy office in Kyiv, which you can visit in case of power outages;

• Paid vacations (including sick leave).

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, including your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!