Customer support manager (with knowledge of German) Remote in Telsel, TOV

About the company:

Our company is an international call center that has been operating since 2014. We have representative offices in different parts of the world, including Ukraine, Brazil, Vietnam, Colombia and Kazakhstan. We strive to provide a high level of service to our customers, and therefore we are looking for talented professionals to help us with this.

Main duties:

1. Resolving customer issues/complaints:
   • Determining the type of customer request (complaint, proposal, question)
   • Choosing the best solution option
   • Providing information to the customer< /li>
   • Working with objections
   • Consulting the client and issuing new orders as needed
   • Transferring information about the complaint to the responsible person (manager/moderator) as needed
   compensations or refusals
   • Providing contacts to the client to receive confirmation of the problem
   • Entering compensation information in the client's card (status and payment data)
< /ol>

Requirements:

• Knowledge of the German language at level B1+ and above (good oral communication)
• Availability of a computer or laptop
• Stable access to the Internet
• Availability of a headset for making calls
• Responsibility, attention to details, ability to work in a team
• Experience of working in a call center as a manager of work with clients will be a plus

Working conditions:

• Working schedule: Monday-Friday from 10:00 a.m. to 7:00 p.m. :00
• Weekends: Saturday and Sunday
  Paid vacation and training
• Work in a stable international company
• Opportunities for professional growth and development

If you have the necessary skills and want to be part of our team, send your resume or write to juliamil92 in Telegram. We look forward to hearing from you!