Customer support manager online in Dabl-Yu Net Telekom YuA, TOV

WNET is building a global company that provides telecommunication and IT services. We constantly invest in our staff, our infrastructure and try to maximize the automation of all the processes within our company. This helps us to evolve faster than the market.

 WNET mission: 

• to be a reliable Digital Age foundation in the areas of Telecom and IT

• to provide customers with the best and most proven professional solutions based on our experience and advanced technologies;

• to help bring our customers' businesses to a new level using all the advantages of the formula:"EXPERTISE - STANDARDS - RESULT"

 Responsibilities:

• Interaction with customers (correspondence, calls, support).
• Processing of requests and orders.
• Work with the customer base, its updating and support.
• Issuance and adjustment of invoices and accruals.
• Control of timely payment from customers.
• Entering and correcting information in the corporate business management system.
• Interaction with other departments of the company serving customers through messengers, e-mail and information system.
• Reporting.

 Requirements:  

• Knowledge of the English language at the B2 level and above and free communication with native speakers. 
• Experience in sales or customer service will be an advantage. 
• Confident PC user - Google Docs and MS Office, experience with CRM or ERP systems will be a plus. 
• Communicability, responsibility, results orientation. 

Working conditions: 

•  Schedule: from 16:00 to 24:00 (according to Kyiv) 
•  Work format: completely remote  
• Salary: competitive (fixed + bonuses) 
•  Additionally: reservation from mobilization 
•  Friendly team and support during the adaptation period