Customer Support Manager (night shift) in Zeely

We are looking for a Customer Support Specialist (change from 16: 00 to 01:00 or 20:00 to 05:00)with work experience and confident English who will respond in a timely and high-quality manner to our customers' inquiries and feedback, and will also maintain high standards of service quality for users of our product.

Zeely is a mobile application that helps small businesses promote their products and services using AI-generated creatives and online advertising. We are Google for Startups and Meta partners, TechCrunch and Forbes wrote about us, and most importantly, we have more than 50,000 users in the US and continue to grow.

What is needed to join us:
- command of written and spoken English at the Upper-Intermediate level and above
—the ability to communicate politely and meaningfully
—indifference and a sincere desire to help users
—responsibility for the result and the ability to make optimal decisions.

Experience with Intercom or other automated support solutions
br/>—experience working in Customer Support teams
—experience working with mobile applications.

You will have the following tasks and challenges:
- communication with users, work with feedback and requests using e-mail (ticket system in Intercom) and social networks
- multitasking in the processes, it is important for us that you handle each of the requests with the same dedication
- providing empathetic and responsive service to meet the needs of our users
- advising users about the functionality of the product
— collecting and analyzing feedback from users
— interacting with product, marketing and development teams.

We offer:
- competitive salary
- remote work format- work where you are comfortable
- work in a company that is growing by 30- 40% month-to-month in the US market
- opportunities for growth within the team.