Customer support manager (2nd line) in Englishdom

Greetings from the Englishdom team !

Who are we?

Not just an online English school. We are an EdTech product for learning English. For 10+ years, we have been teaching English so that every Ukrainian can achieve his goal or dream — to change his life, get an offer in his dream company, move or even find his match!

A platform for lessons, apps, simulators - our product does not stand still, so we are currently looking for a Customer Support Manager to join our team!

Responsibilities:

• provide quick and accurate feedback to customers;
• help customers by providing the right solutions in a clear, concise and courteous manner;
• ensure proper processing, reporting and closure of all issues received from customers;
• work with the CRM system;
• communicate with customers in accordance with requirements through various channels: internal chat, IP telephony, less often e-mail;
• to do everything so that the student is happy to study in Englishdom :)

Our ideal candidate:

• Has experience of working with clients - from 6 months;
• excellent command of the Ukrainian language;
• organized, knows how to navigate information quickly;
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• has a desire to work with people and help them with issues of various complexity;
• responsible for customer requests;
• non-conflict, knows how to get along with customers and employees, stress-resistant;
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• has a PC or laptop with free access to the Internet.

About us:

• income — 10,000 UAH fixed + 6,500 kpi;
• work schedule: 5 days a week, one day off on Saturday or Sunday, in shifts from 7:00 a.m. to 4:00 p.m.: 00 or 13:00-22:00;
• remote work;
• paid vacation and sick leaves;
• 50% discount on learning English for employees and their children;
• free speaking clubs;
• up to 80% payment for professional training (courses, conferences, meetups, etc.);
• work with a white product with a large social importance;
• the opportunity to influence the product and bring it to the world level;
• a great team - we are open to change, result-oriented, and just cats