Customer Support Manager (knowledge of the Polish language) in Yellow Stone

Ukrainian product IT company "YellowStone" invites for the position of "Customer Support Manager" with knowledge of the Polish language. This is a great opportunity for someone who wants to join a team of professionals and help customers by providing email and chat support. If solving user problems and maintaining a high level of service is important to you, this position is ideal for you.

Main Responsibilities:

• Provide advice and assistance to customers regarding products and services companies;
• Resolve inquiries via e-mail, chat, and sometimes by phone (up to 15% of working time);
• Transfer technical and financial issues to relevant departments;
• Inform about errors or problems on company resources.

Requirements:

• Fluent command of the Polish language (level B2 and above);
• A confident PC user;
• Developed written and verbal communication skills;
• Experience in customer support would be an advantage.

Working conditions :

• Remote format;
• 2\2 schedule, where 2 days you work from 8:00 to 20:00, 2 weekends, and 2 days from 8:00 p.m. to 8:00 a.m., 2 days off; 
• Competitive salary + bonuses;
• 15 paid vacation days, sick and medical insurance;
• Professional development: access to courses, trainings, library, psychological support.

This position is an excellent opportunity for those who seek growth and development in an IT company that values ​​employees and supports their professional development.