Customer support manager (Junior Support) in Hotline.finance

Hello!
We - — Ukrainian product IT company, developer of a well-known service for comparing and ordering insurance products.

For 7 years of existence, we have become the #1 platform in Ukraine in terms of sales volumes and growth rates. Our website and mobile application set standards in the market, and our ideas and practices are actively imitated by competitors - this is a true indicator of the high quality of our work.

If you want to work in an environment that values ​​your contribution and supports your development, join us!

We are looking for a manager with customer support,who is not afraid of difficulties, knows how to make decisions, find a common language with colleagues and work in a team. 

What you will get by joining our team:

• The opportunity to participate in the development of the national product and see the result here and now;

• The team above all - lamp atmosphere and humanity at its best;

• We create processes and procedures without barriers and complex verticals;

• Systematic increase of remuneration, taking into account the success of the project and the growth of professionalism;

• Lots of autonomy, personal schedule flexibility, and trust. There are no dozens of meetings a day, and most communications are fast and asynchronous;

• A team of professionals, withhow development is not an empty sound;

• We are not afraid of mistakes, on the contrary we support them testing ideas as soon as possible;

• Own online/offline library of publications on any topic;

• Modern and cozy an office in the Polytech area with everything you need;

From you we expect:

• Minimum 1 year of office experience;

• Ability to work in multitasking conditions - you can effectively manage several tasks at the same time, maintaining productivity and attention to detail;

• High responsibility - you are ready to take responsibility for the performance of assigned tasks and their results;

• Excellent command of the Ukrainian language (both spoken and written);

• Higher education (completed or incomplete higher education).

Would be an advantage:

• Experience in the field of insurance;

• Understanding the product testing process;

• Knowledge of the principles of insurance operation;

• Experience of using our service;

• Proficiency in foreign languages.

Your future tasks:

• Customer consultation through various communication channels (viber, telegram, mail, online chat, etc.);

• Help in canceling and renewing contracts;

• Solving technical problems, site and application testing at the user level;

• Returning funds to customers and checking the success of payments;

• Communication with partners and other departments. 

Please note:
Your schedule in the first month of work will be from 9:00 a.m. to 6:00 p.m., and from the second month of work - from 1:00 p.m. to 10:00 p.m.

< span style="font-weight: 700; font-style: normal; text-decoration: none">If you saw yourself in our description, send your CV and cover letter as soon as possible - we are interested to know what interested you in our vacancy.

We are looking forward to you in our team!