Customer Support Manager (Italian) in Telsel, TOV

Our company is an international call center that has been operating since 2014. We have representative offices in various parts of the world, including Ukraine, Brazil, Vietnam, Colombia and Kazakhstan. We strive to provide a high level of service to our customers, and therefore we are looking for talented professionals to help us with this.

Main responsibilities:
< br/>Resolving customer issues/complaints:
Identifying the type of customer request (complaint, proposal, question)
Choosing the best solution option
Providing information to the customer
Working with objections
Advising the client and processing new orders as needed
Transferring information about the complaint to the responsible person (manager/moderator) as needed
Resolving the issue of the need for compensation to the client:
Analyzing the client's complaint
Making a decision on compensation or refusals
Providing contacts to the client to receive confirmation of the problem
Entering information about compensation in the client's card (status and payment data)

Requirements:

Knowledge of the Italian language at level B2 and above
Availability of a computer or laptop
Stable Internet access
Availability of a headset for making calls
Responsibility, attentiveness to details, the ability to work in a team
Experience of working in a call center as a customer service manager will be a plus

Working conditions:
< br/>Working schedule: Monday-Friday from 10:00 to 19:00

Salary: fixed rate (negotiated by phone)
Day off: Saturday and Sunday
Work in a stable international company
Opportunities for professional growth and development

For details, write in Telegram @annaB15b Anna