Customer support manager for an airline (with knowledge of the English language) in Simply Contact

Simply Contact is an international company in the field of customer support that works with clients around the world and is one of the leaders in its field.

We help companies stay competitive, improve service quality and customer efficiency through quality and omnichannel customer support outsourcing. Our clients include WizzAir, Bolt, DittoMusic, Howly and more. The company has been on the market for 11 years, more than 600 employees in 4 locations in Ukraine and Poland.

Our international awards and recognitions:

• Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) - 2022
• Silver Stevie Award for Contact Center of the Year - 2023

We are actively developing and expanding the customer support representative team of one of the top European airlines.

We offer:

• Stable salary. Rate + monthly bonus.
• Convenient work schedule: 5/2 with floating weekend, working day between 09:00 and 23:00, in shifts 09:00-18:00/14:00- 23:00
• Opportunity to work from home.
• Opportunity to grow and develop in a dynamic company.
• The possibility to work in one of the offices in Ukraine or abroad.

Task:

• Assisting passengers in booking air tickets (changes in booking, cancellation). Incoming call and chat line
• Advising customers about airline services.
• Regulating issues related to flight cancellations and delays.

Required knowledge and skills:

• Upper-intermediate English level.
• Willingness to learn new things, interest in aviation and travel.
• Empathy, sociability, responsibility, focus on growth and results.< /li>

Interested? Join in! Send us your resume and we will contact you!

We are atTelegram https://t.me/simply_contact

We are inInstagram https://www.instagram.com/accounts/login/

Ми у Facebook https://www.facebook.com/simplycontact/

Наш сайт https://simply-contact.com/ru/about/

067 263 94 54 — Софія 

067 743 54 08 — Аліна

067 704 93 79 — Олег