Customer Support Manager (evening and night shifts) in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

Our team is fast & furious a support of 50+ professionals in their field that lives in a dynamic rhythm of work and provides cool customer service that comes from caring for everyone within the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats.

What do we offer?
— Implementation of your ideas and suggestions from the first working day (Customer Success was launched by one of the newcomers to the project);
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses, switch the position day — opportunity to work in a different position in the project;
— Care for physical and mental health everyone: a corporate psychologist, paid sick leave and 18 days of paid vacation per year;
— The possibility of salary review immediately after the probationary period and every six months + a bonus for good performance every month: we have an example of a support agent who, from the first month of work, increased his salary by 20% with the help of a bonus and continues to do it every month;
— Other perks: corporate Netflix/Grammarly account, discounts on products and services, team building, corporate parties;
— Cozy and reliable office in Kyiv with full provision of everything necessary in case of blackouts: water, food, light, internet, heat, etc.

What do we expect from you?
— Upper Intermediate / Advanced English (B2+), spoken and written: please note that this item is first on the list, it is very important to us!
— Willingness to work a night shift schedule from 11:00 PM to 7:00 AM: We have a 30 minute break and Slack Huddle for team interaction to stay on top;
— Customer experience: by phone, mail, chat and/or in person;
— Initiative and organization: we encourage talking about problems and proposing ways to solve them. Able to take responsibility for achievements/failures and control our working hours on a shift;
— Willingness to learn and develop in the field of IT: most team leaders have grown from junior positions.

How exactly does the work go?
— We communicate with English-speaking clients through calls, chats, etc.and letters about our sites and services;
— We refer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!