Customer support manager (claims, Italian language) in Agentify Ltd

Do you want to work in a team where your ideas matter? Then join our team! 

 Agentifi - an international outsourced contact center operating on the market since 2013. Over the past 10 years, we have grown to an international level with offices in Colombia and Ukraine, serving clients from various industries in Kazakhstan, Europe and Latin America.

Our team is more than 250 specialists who prove every day that professionalism, openness and focus on results bring success!

We are currently looking for a customer support\advertising manager with knowledge of the Italian language

We offer:

• Timely payment of labor ,consisting of a fixed rate of 5€ per hour.
• Completely remote work.
• Convenient work schedule, in shifts .from 9.00 to 18.00, 13:00 to 22:00. Priority is given to the first shift. 5\2 (weekend floating), lunch hour.
• Career growth: the possibility of internal development - vertically to Supervisor, head of department, or horizontally - to become a Trainer, QI Manager or to develop in another direction.
• Training at the expense of the company and promotion qualifications.
• Bonusafter successful completion and going to work.
• Friendly team and mentors who will always help.
• Gifts for work anniversary and employees' children on holidays.
• "Bonus for a newcomer" (you get a nice bonus for each employee, who came on your recommendation)

Our business values:

Openness—we value the ability to speak directly, listen to others and seek new approaches.

Reliability - it is important for us that each team member can be relied on, and we create conditions for responsible work.

Continuous development - we do not expect perfection, but we expect desire to learn and improve.

Focus on the result - we work to achieve real results, not to fulfill formal plans.

Your future responsibilities:

• Request processingof customers (complaint, proposal, question) and choosing the optimal solution.
• Informing customers and dealing with objections.
• Consulting and placing orders as needed.
• Reminding customers about the arrival of the parcel at the post office, informing them about the current TTN of the parcels.
• Making a decision on compensation and recording it in the customer’s card.
• Transfer complaints to the responsible person (if needed).

What is needed to join us:

• Knowledge of Italianlanguages at the level from B2.
• Developed critical thinking, attention to details and communication skills.
• Experience in a call center / customer support or sales will be +
• Fluent command of a PC and office programs.
• Technical support: stable Internet, headset, laptop or PC

What is important to us?

So that you see the meaning in what you do, be honest with yourself and your colleagues and not be afraid to go beyond the usual when necessary.

If you are looking for a place where your actions really affect the result, we would be happy to meet you, leave a review or write to Telegram:@juliamil92

By submitting your application, you consent to the processing of your personal data by Agentify Ltd. for the purpose of recruitment in accordance with the GDPR. You can withdraw your consent or request the deletion of your data at any time by contacting[email protected]