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Customer Support Manager (chat/calls) in All Right

26 лютого

32 views

All Right

All Right

0
0 reviews
Without experience
Full-time work

Translated by Google

All Right- Ukrainian IT company, which in 8 years has become a leader in the Edtech market in children's online learning of English in Ukraine and has been successfully developing foreign markets. We create an ecosystem of innovative solutions, which includes a platform for lessons with certified teachers by Cambridge Yle standards and a mobile application based on AI, which allows to personalize training for each child.  join the team in the role of customer support manager (50%, 50% - calls

All Right- Ukrainian IT company, which in 8 years has become a leader in the Edtech market in children's online learning of English in Ukraine and has been successfully developing foreign markets. We create an ecosystem of innovative solutions, which includes a platform for lessons with certified teachers by Cambridge Yle standards and a mobile application based on AI, which allows to personalize training for each child. 

join the team in the role of customer support manager (50%, 50% - calls).

What do we offer:

  • fully remote work in an IT company whose product is inspiring and growing steadily in the global market.

  • Graph: 5 working days a week for 8 hours. One output falls on a weekday, the other on Saturday or Sunday. Starting flexible can be launched within a team schedule from 8:00 to 12:00.

  • training and quality onboarding at start.

  • Care of you: partial compensation for psychologist and coating 50% of the cost of health insurance within Ukraine.

  • Social Package: vacation, hospital, weekends on public holidays

  • Corporate individual lessons and spoken clubs in English.

  • career growth and compensation of vocational training, internal events in different areas of interest.

  • healthy supporting environment within the team.

Your work tasks:

  • Use of work tools: CRM, mail, site - work process administration

  • Customer communication through all available channels: messengers, e-mail, calls, forming a pleasant client experience.

  • ?
  • Identify new opportunities for attracting customers and forming ideas for improving processes and scripts of communication.

  • participation in re -sales, facilitating sales volumes and attracting new customers.

  • Developing Customer denial and resolving your refund queries.

You will need:

    for successful work.
  • Sales experience by phone or work at a call center from 1 year-it will be a big plus!

  • possession of excel at a custom level.

  • Ability to clearly and clearly convey information in Ukrainian.

  • Orientation to client requests, even in stress or conflict situations.

  • punctuality and responsibility, love for team insectivore and focused on a common result.


recruiting process:

  • Familiarity with recruiter (30 hours)

  • Meeting with manager (up to 1 hour)

  • paid training (4 days)


Send your resume or write to me to Telegram @anastasiiay_recruiter to clarify details!

Translated by Google

Without experience
Full-time work
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