Customer Support Manager (chat/calls) in All Right

All Right- Ukrainian IT company, which in 8 years has become a leader in the Edtech market in children's online learning of English in Ukraine and has been successfully developing foreign markets. We create an ecosystem of innovative solutions, which includes a platform for lessons with certified teachers by Cambridge Yle standards and a mobile application based on AI, which allows to personalize training for each child. 

join the team in the role of customer support manager (50%, 50% - calls).

What do we offer:

• fully remote work in an IT company whose product is inspiring and growing steadily in the global market.

• Graph: 5 working days a week for 8 hours. One output falls on a weekday, the other on Saturday or Sunday. Starting flexible can be launched within a team schedule from 8:00 to 12:00.

• training and quality onboarding at start.

• Care of you: partial compensation for psychologist and coating 50% of the cost of health insurance within Ukraine.

• Social Package: vacation, hospital, weekends on public holidays

• Corporate individual lessons and spoken clubs in English.

• career growth and compensation of vocational training, internal events in different areas of interest.

• healthy supporting environment within the team.
  
  

Your work tasks:

• Use of work tools: CRM, mail, site - work process administration

• Customer communication through all available channels: messengers, e-mail, calls, forming a pleasant client experience.

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• Identify new opportunities for attracting customers and forming ideas for improving processes and scripts of communication.

• participation in re -sales, facilitating sales volumes and attracting new customers.

• Developing Customer denial and resolving your refund queries.
  
  

You will need:

for successful work.

• Sales experience by phone or work at a call center from 1 year-it will be a big plus!

• possession of excel at a custom level.

• Ability to clearly and clearly convey information in Ukrainian.

• Orientation to client requests, even in stress or conflict situations.

• punctuality and responsibility, love for team insectivore and focused on a common result.
  
  
  

recruiting process:

• Familiarity with recruiter (30 hours)

• Meeting with manager (up to 1 hour)

• paid training (4 days)

Send your resume or write to me to Telegram @anastasiiay_recruiter to clarify details!