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All Right
All Right- Ukrainian IT company, which in 8 years has become a leader in the Edtech market in children's online learning of English in Ukraine and has been successfully developing foreign markets. We create an ecosystem of innovative solutions, which includes a platform for lessons with certified teachers by Cambridge Yle standards and a mobile application based on AI, which allows to personalize training for each child.
join the team in the role of customer support manager (50%, 50% - calls).
What do we offer:
fully remote work in an IT company whose product is inspiring and growing steadily in the global market.
Graph: 5 working days a week for 8 hours. One output falls on a weekday, the other on Saturday or Sunday. Starting flexible can be launched within a team schedule from 8:00 to 12:00.
training and quality onboarding at start.
Care of you: partial compensation for psychologist and coating 50% of the cost of health insurance within Ukraine.
Social Package: vacation, hospital, weekends on public holidays
Corporate individual lessons and spoken clubs in English.
career growth and compensation of vocational training, internal events in different areas of interest.
healthy supporting environment within the team.
Your work tasks:
Use of work tools: CRM, mail, site - work process administration
Customer communication through all available channels: messengers, e-mail, calls, forming a pleasant client experience.
Identify new opportunities for attracting customers and forming ideas for improving processes and scripts of communication.
participation in re -sales, facilitating sales volumes and attracting new customers.
Developing Customer denial and resolving your refund queries.
You will need:
Sales experience by phone or work at a call center from 1 year-it will be a big plus!
possession of excel at a custom level.
Ability to clearly and clearly convey information in Ukrainian.
Orientation to client requests, even in stress or conflict situations.
punctuality and responsibility, love for team insectivore and focused on a common result.
recruiting process:
Familiarity with recruiter (30 hours)
Meeting with manager (up to 1 hour)
paid training (4 days)
Send your resume or write to me to Telegram @anastasiiay_recruiter to clarify details!