Customer support manager at an airline (with knowledge of the English language) in Simply Contact

Simply Contact is an international company in the field of customer support, working with clients all over the world, and is one of the leaders in its field. We help companies to stay competitive, improve the quality of service and efficiency of work with clients through quality and omnichannel outsourcing of customer support. Our clients include WizzAir, Bolt, DittoMusic, Howly and others. The company has been on the market for 10 years, more than 550 employees in 5 locations in Ukraine and Poland. Our international awards and recognitions: Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) — 2022 Silver Stevie Award for Contact Center of the Year — 2023 We are actively developing and expanding the customer support representative team of one of the top European airlines. We offer: Stable salary. Rate + monthly bonus. Convenient work schedule: 5/2 with a floating weekend, working day between 09:00 and 23:00, in shifts 09:00—18:00/14:00- 23:00 Possibility of working from home. The opportunity to grow and develop in a dynamic company. The opportunity to work in one of the offices in Ukraine or abroad. Task: Helping passengers in booking airline tickets (changes in reservations, cancellations). Incoming call and chat line. Advising customers on airline services. Regulating issues related to flight cancellations and delays. Necessary knowledge and skills: Upper-intermediate English level. Willingness to learn new things, interest in the field of aviation and travel. Empathy, sociability, responsibility, focus on growth and results. Interested? Join in! Send us your resume and we will contact you!