Customer Support Manager in CLUST

Customer Support Manager remotely CLUST — an ecosystem for the growth of IT products. We work as a venture builder. We support founders at all stages of development: from the validation of the startup idea to scaling up to international markets. Our goal is to implement great ideas and transform them into a profitable international business with Ukrainian roots. Therefore, we created a platform to support young entrepreneurs who have such ideas and need resources for implementation. Due to the active development of the partner business, we are currently looking for a Customer Support Manager. Why unas will be interesting: —Experienced and ambitious team; — Absence of unnecessary bureaucracy; — Possibility of rapid career growth. It will be necessary to do: —Ensuring effective customer support mainly in chat mode, as needed, in the form of calls (~ once every few weeks); — Analysis of problems that arise for the customer and the search for solutions to the problem, including technical, payment and product solutions; —Active escalation of difficult situations to relevant departments or departments for their quick resolution; —Creating a positive impression of the support team in the eyes of customers through excellent service and effective interaction; —Constant improvement of work processes and interaction with clients by introducing innovative ideas and giving constructive feedback. Requirements: — 6+ months of experience in the role of Customer Support Manager from 6 months; — High level of English (B2-C1), which will allow you to effectively communicate with clients in written and oral form; — Ability to effectively solve customer problems and quickly respond to requests; — High level of communication and empathy, which will allow to provide high-quality support service; — Ability to work in a team and effectively cooperate with other departments of the company to achieve common goals; —Knowledge of the French language and experience of interaction with customers within the framework of the Tier1 market (Canada, Australia, Germany, Austria) will be a great advantage. Briefly about the conditions: — Work schedule: 2 working days/2 weekends, from 4:00 a.m. to 4:00 p.m.; after a few months, it is possible to change working hours by prior agreement; — Possibility to work remotely from any location; —Competitive level of financial compensation + bonuses; —Standard benefits (vacation, sick leave, days off, training, etc.). If you constantly expect the best results from yourself and are ready to be part of a team that moves the market forward - join! Considering the large number of reviews, we would like to warn you that it is likely that we will not be able to respond to every resume, but we guarantee that each application will be thoroughly reviewed and analyzed. We hope for understanding and thank you.