Customer Support Manager in NovaAssist

Customer Support Manager
Compensation: 60,000–100,000 UAH + performance-based incentives

NovaAssist is an international company providing high-quality solutions, advanced technical services, and continuous improvement.
As part of our strategic expansion, we are inviting an English-speaking Customer Support Manager to join our team.
We offer a structured environment, clearly established processes, high internal standards, and real opportunities for professional and financial growth.

Candidate Profile
• English proficiency: B1–B2 or higher 
• Strong communication skills and customer-oriented mindset
• High level of responsibility and attention to detail 
• Motivation to build a long-term career within our company 
• Experience in customer support or sales is a plus, but not required. We provide paid training and onboarding within the company.

Key Responsibilities • Managing and processing incoming client requests • Providing professional assistance and collecting required information • Registering clients in internal systems and coordinating with relevant departments • Maintaining accurate reporting in the CRM system • Ensuring high standards of client communication

What We Offer 
• International corporate environment 
• Modern Kyiv office equipped with backup power generators and Starlink 
• Internal training and development resources 
• Stable Monday–Friday schedule 
• Two shift options available:
• 3:00 PM – 11:00 PM (company-paid taxi provided) 
• 8:00 PM – 5:00 AM 
• Competitive compensation structure: fixed salary + performance bonuses 
• Structured onboarding process 
• Corporate events and professional networking opportunities 
• Complimentary refreshments and Friday company lunches

We are committed to long-term cooperation and building a strong professional team.
If you are ready to grow within a stable and ambitious organization, we would be pleased to review your application.
Please submit your resume to apply.
Contact: @Novaassist111 (Telegram)