Customer Support Manager in Hurma System

Hurma System is a Ukrainian product IT company that develops a system for automating HR, recruiting and goal management based on artificial intelligence.

Our goal is to create a unique product that helps companies grow and be the best for their employees.

Hurma System clients receive a technological and a complex product with AI and high security, which is widely used by IT companies, government structures, banks and many companies from different fields of activity.

Among our customers: Monobank, Avrora, Roshen.

The Customer Support team is expanding and is looking for a caring specialist for our product Hurma System. If you are eager to help customers, have excellent communication skills and are ready to join a highly dynamic team, then this position is perfect for you!

For this role it is important:

- Experience in supporting digital services (online product, online store, web services, development, etc.) for at least 1 year of tools
—Customer-oriented and responsible attitude to any process
—High level of empathy
—Openness to constructive feedback from the team

Will plus:

—Experience of working with HRM/ATS systems
—Experience of working with ERP systems
—Experience of working with LMS

Future tasks:

— Advising customers on system functionality
— Informing customers about updating system functionality
— Collecting feedback from customers on system use
— Receiving and processing complaints about errors in system operation (diagnosis of errors), escalation to responsible teams
— Resolving conflict situations
— Help in filling the knowledge base for customers

We offer:

— Full remote
— Competitive compensation, depending on your experience level
— Compensation taxes
—Paid vacation (20 working/28 calendar days) and sick leave (7 days)
—Corporate online events
—English language courses
—Open working atmosphere without heavy bureaucracy
—Send your resume and become part of the successful Hurma System team today!