Customer support manager in W8 Shipping

W8 Shipping-American-Ukrainian company with its own logistics infrastructure, warehouses, offices and teams in the US. >

Mission of W8 Shipping-Provide excellent service for buying and delivery of cars from the United States. We want quality cars from the United States to be the norm for Ukrainians. Therefore, we work according to a clear and demanding American standard. Span style = "font-weight: 400; font-style: normal; Text-Decoration: None "> Customer Support Manager expect from you:

• CRM Support Skills and Support Services (Creatio, Jira, etc.). FONT-STYLE: Normal; Text-Decoration: None ">

  Ability to quickly understand new information and solve customer problems. FONT-STYLE: Normal; Text-Decoration: None ">

  Self-Organization, Stress resistance and ability to work in a team.

will be a big plus:

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Experience in SAAS, E-Commerce or Fintech-Sfer. FONT-STYLE: Normal; Text-Decoration: None ">

Setting up Chatb Bothers, Automated answers. FONT-STYLE: Normal; Text-Decoration: None ">

Basic understanding of the principles of integration setting. FONT-STYLE: Normal; Text-Decoration: None ">

Experience Administration and Setting up IP telephony.

• Creatio Administration Experience

Your tasks will be:

Customer Processing through Chat. FONT-STYLE: Normal; Text-Decoration: None ">

Primary Diagnosis of the Customer Problem. FONT-STYLE: Normal; Text-Decoration: None ">

Consultation of users on possible solutions. FONT-STYLE: Normal; Text-Decoration: None ">

Cooperation with the second technical support line. FONT-STYLE: Normal; Text-Decoration: None ">

Control and Optimization of Support Processes, Improvement of Service Quality. FONT-STYLE: Normal; Text-Decoration: None ">

Working with CRM (Registration, Updating, Control of Execution of Applications).

• Communication with other departments to quickly resolve customer issues. FONT-STYLE: Normal; Text-Decoration: None ">

  Documentation and Knowledge Database (Instructions Creating, FAQ). FONT-STYLE: Normal; Text-Decoration: None ">

  Customer Feedback Analysis and Supporting Service Ideas Proposal. FONT-STYLE: Normal; Text-Decoration: None "> What do we offer?

  Ability to show yourself and apply skills and knowledge.

  • Competitive wages with timely payment.e = "font-weight: 400; font-style: normal; text-disorder: none">

    Respond