Customer support manager in Mighty-X

Hi!

It’s Mighty-X and we are an international e-commerce company with 9 years on the market. We sell five different brands in the «Health and Personal Care», Beauty, and Automotive niches across the USA and EU.

Our mission is to deliver top-quality products to our customers. With professional, supportive remote team members, we foster a great working environment and are dedicated to helping our employees grow.

Now we are looking for a Customer support manager to join our team and help us maintain the quality of our Amazon account and listings.

What we expect from our candidate:

• English proficiency at the Upper-Intermediate level (position involves written communication and phone calls with Amazon support)
• Proficiency in Excel; experience with CRM systems is a plus.
• Experience with Amazon or e-commerce is a bonus but not required.
• Strong analytical skills and keen attention to detail

What will you do?

• Monitor and manage listings attributes
• Communicate with Amazon support via calls and written correspondence
• Set up deals, promotions, coupons
• Generate and analyze reports
• Work with flat files to update and optimize product listings
• Providing top-level Customer Support, identifying and resolving customer concerns
• Create product bundles and promotional campaigns
• Address and resolve compliance issues effectively

What will you get from us?

• Fully remote position — work from anywhere in the world.
• Flexible working hours — choose your start time: 8:00, 9:00, or 10:00, and finish at 17:00, 18:00, or 19:00.
• Paid vacation and the flexibility to take days off as needed.
• A comprehensive onboarding process, including training and access to necessary tools and systems.
• A friendly and supportive team ready to assist whenever needed.

If you are eager to develop your skills in e-commerce and enjoy working in a dynamic and flexible environment, we’d love to hear from you!